By signing up for a Total Tennis Lake Macquarie (TTLM) Membership, you are bound by the following conditions below. Please read through the TTLM Membership Terms and Conditions thoroughly prior to signing up. 

Tennis / Pickleball Playing Purposes Only  

The courts at the venues are only to be used for the purpose of recreational tennis and/or pickleball. Any form of coaching on the courts by a member is not allowed, other than by approved persons by TTLM, who require prior written consent. You are not permitted to use the courts at the venues for any activity other than recreational tennis and/or pickleball. 

 

Player Etiquette  

All members and players are required to place rubbish in the bins and leave the courts and facilities tidy for the next players to use and enjoy. Early morning and late evening players please be mindful of the local residents who live nearby. Try to keep noise on the court to a minimum. Smoking is not permitted within the venues, including on the courts. Please ensure you have finished playing by the time your booking time has finished and do not hold up following bookings. 

 

Clothing & Footwear 

Sports appropriate clothing and footwear must be worn at all times whilst on court and at the facility. 

 

Safety  

It is a condition that users of the tennis courts and facilities always undertake use of all resources in a safe and cautious manner. Any potential safety hazard or risk must be reported to the TTLM management committee immediately. 

 

Children & Pets 

Children of all ages are welcome at our facilities, though children under the age of 14 must be supervised by an adult at all times during their use of the venue (unless under supervision of a coach.) Parents/carers will be held responsible for any damage or conditions broken by their children. As per Lake Macquarie City Council’s policy, pets are not permitted within the grounds at either venue in the interest of safety and comfort of all users. 

 

Damages 

All users of the courts and facilities must not damage, deface or mark any part of the venue. You agree that you will be fully responsible and liable to TTLM for any damage caused by you, your children or your guests to the venue. 

Court Bookings 

All courts used must be booked before play. This can be done online using your membership code or by contacting TTLM management. Once your booking is made you will receive a confirmation email with instructions of how to access the court and facility. Players will only be permitted access to the court/s booked at the time and date of the booking made. Reoccurring bookings can be setup to cater for regular users by sending in requests in writing via an email. 

 

Membership Social Sessions 

Weekly social sessions do not require pre-booking, instead members must sign in on-site before play. Social sessions days, times and venues are advertised on our website. Members may invite Guests along to sessions but must ensure their guests pay the TTLM Guest fee of $9 per visit prior to attending and if capacity allows for them. Once used balls will be provided for the sessions. 

 

Booking Limitations  

TTLM reserves the right to limit any members booking to a maximum of one court for a two hour period at a time to ensure that all members have accessibility to courts and facilities. Please contact us about extended bookings. 

 

Guests 

TTLM Members may bring guests along to their Member Social Session or personal booking, provided they are booked online and the members guest fee has been paid. Guests are permitted a maximum five visits per year. Members agree that they will ensure their Guests. 

 

Access to Venues 

Access to the facilities and courts will only be permitted for the date, time and court number/s specified within the TTLM booking confirmation. The person booking will be will be provided instructions to access the facility along with a PIN code that will enable access to the facilities and courts within your booking confirmation. You must enter your PIN on the pin pad on the gate described in your booking confirmation. If the main gate entrance is already open or unlocked, you must still enter your PIN prior to entering the facility. Failure to do so may result in other automated services such as lighting not operating as intended for your booking. Sharing of pin codes and/or accounts will be an immediate termination of membership. 

 

Lighting  

For times where court lighting is required, your booking confirmation will give instructions of how to activate the lights. Lights can take a few minutes to warm-up completely and it’s recommended you don’t commence play until they are fully lit. Please ensure that you switch the lights off at the conclusion of play. Failure to do so will result in an extra fee being charged. Lights are only currently available at Belmont on weekend evenings.  

 

Cancellations 

Members are expected to cancel any online bookings they can no longer attend online in a timely manner to allow other members to utilise the courts. Courts should not be booked for no shows. 

Membership Fees 

All members must enter either credit card or bank account details upon sign up. After the initial 30 day free trial period, you’ll be charged the membership fee monthly. As at June 1st, 2024, monthly fees are: 

	Pickleball	Tennis	Platinum
Junior	$5/month	$10/month	$15/month
Adult	$10/month	$20/month	$30/month
Family	$15/month	$30/month	$45/month

*Membership Cancellation Fee – $100.00 for all categories prior to the lock in period 

Lock In Period 

After the 30 day free trial period, you’ll be locked into your selected TTLM Membership for minimum 12 month period which cannot be cancelled. If under extreme circumstances, you may send a request via email for hardship circumstances which TTLM will consider and rule on.   

 

Cancellation After Lock In Period 

Any time after your initial 12-month lock in period, you can cancel your membership at anytime by sending an email to TTLM management. Please note that direct debit payments are locked in 72 hours from the transaction date, so TTLM require 7 days notice to cancel next scheduled payment.  

 

Surcharges & Card Verification Fee 

When establishing a new bank or card scheduled payment for TTLM Memberships, there will be a one-off bank charge fee for $2.20 to verify the members debit or credit card charged by Ezidebit. 

 

Additional Charges for Add Ons 

The following additional fees are applicable to the advertised membership price if you require them: 

• Members Guest Fee – $9 per visit (half of LMCC recommended court hire rate.) 

• Peak Rate Fee – $9 per hour per court for courts booked after 5pm (this includes lighting.) 

• Ball Machine Hire – Discounted for standard members to $15 per hour (including machine & balls.) 

• Direct Debit Failure Fee – Ezidebit charge a $14.90 failure fee if your direct debit payment bounces. 

• Lighting Failure Fee – $100, charged if you fail to turn the facilities lights off after your booking. 

• Damages Fee – Any damages done to facilities/resources will be charged at the cost to replace them. 

 

Platinum Memberships 

TTLM offers a Platinum Membership option (formerly Gold Membership), which is priced as above and includes other features such as free ball machine hire, priority usage of courts, priority restring service and special promotional deals. Members can upgrade to this membership at any time by sending an email to management. 

 

Bank Statements 

All membership payments will show up on your bank account statement with the description: 

 

Refund Policy 

As per TTLM’s terms and conditions there are no refunds available for TTLM Memberships. If you wish to upgrade or alter your membership, please contact us for options. 

 

Changes to Pricing 

TTLM reserves the right to update membership pricing and inclusions at any time and will provide members with, a minimum of 30 days notice. 

 

Members on the Previous System 

Members on the previous TTLM Membership system (prepaid for a 12 month period) will not be required to do anything and will maintain their current membership benefits until their 12 months has expired. Upon this occurring these members will have the option to renew under the new TTLM Membership Terms and Conditions.  

 

Legacy Membership  

TTLM management understands that many of the current members are comfortable with the current system. However, Management believes the new membership system which is now adopted widely across many sports and gyms etc will provide a far more attractive method to grow the membership base with young families and individuals alike, as it removes a large signup payment hurdle and replaces it with a budget friendly small bi-weekly payment.   

Definitions  

“TTLM”, “we” and “us” refers to Total Tennis Lake Macquarie. “Court” refers to both tennis, junior sized and pickleball courts. “Venue” and “facilities” refers the premises at the address from which TTLM operates and includes, but is not limited to, the courts themselves, the clubhouse, the carparks, and surrounding area at the address. All property, equipment and contents of these resources are covered within the terms of this agreement. 

 

Risk Warning 

You acknowledge that by using the courts and facilities you will be exposed to certain risks, including the risk of physical injury, and that use of the facilities is entirely at your own risk. You have voluntarily read and understood this risk warning and accept and assume the inherent risks in use of the tennis courts. 

 

Release  

To the fullest extent permitted by law, you agree to release and discharge TTLM and its directors, officers, employees, volunteers and agents from all liability in respect of any loss or damage you may suffer from use of the tennis courts.  

 

Privacy 

You consent to the collection, storage, use and disclosure of your personal information in accordance with the tennis privacy statement and the tennis privacy policy, which contains information about how you may access and seek correction of your personal information, how you can complain about a breach of your privacy, and how the complaint will be dealt with. You also understand members may unsubscribe from marketing communications from TTLM, but you will still receive general communications in relation to your membership. 

 

Changes to Terms & Conditions 

TTLM reserves the right to make any changes to the membership terms and conditions at any time. 

Breaches to Terms & Conditions 

Any member found to breach the terms and conditions outlined will receive a written warning from TTLM advising that they have broken our terms. If a member is found to be a repeat offender TTLM reserves the right to cancel your membership. If any member is found to cause anything TTLM deems as serious damage, a security threat to the facilities or a threat to other players, members, coaches or spectators, TTLM reserves the right to cancel a membership immediately. 

 

Refund Policy On Cancelled Memberships 

Memberships cancelled by TTLM due to negligence or false compliance will not be eligible for a refund or credit. The player will also not be able to apply for a new membership unless a written exemption is received from management.